Refund Policy
Last updated: July 30, 2026
The short version
Downloads are final. Prints are made to order, so those are final too — but if something's wrong, tell us and we'll sort it out.
Downloads
Obviously you can't return a digital file. But we'll never leave you hanging — if something's wrong with what you got, reach out and we'll get it fixed quick.
Prints
Made to order
Nothing sits in a warehouse. When you order a print, that exact piece gets made for you and shipped. There's no shelf to put it back on.
So we can't refund a change of heart. We will absolutely take care of anything that arrives damaged, prints with a defect, or shows up as the wrong order.
Don't ship anything back. Send photos instead — one of the piece, one of the box it came in. That's all we need, and it's faster than putting a canvas back in the mail. We'll either send a replacement or refund you, and we'll tell you which when we write back.
Cases we don't refund
- You changed your mind
- You ordered the wrong size
- The address you entered was wrong or incomplete
- It didn't look how you expected
On stretched canvas, the image continues around the edges of the frame. That wrap is intentional and it's built into the artwork.
If a wrong address means the piece comes back to us, we can send it again once you cover the reprint and shipping.
Before it ships
Prints usually go into production the same day. If you catch a mistake fast, email us right away and we'll cancel it if it hasn't gone to press. Once it's in production we can't stop it.
How to request a refund or replacement
Email hello@agladscientist.com within 30 days with:
- Your order number
- The email address used at checkout
- The date of purchase
- The name of the product
- A brief description of the issue
- For prints: photos of the piece and the packaging
We'll respond within five business days.
How refunds are issued
Approved refunds go back to your original payment method through Stripe. Most banks reflect them within 5–10 business days.
If we refund a download, the license ends with it.
Contact
hello@agladscientist.com — a real person will read it. Please email us before starting a chargeback with your bank; it's faster, and we'd rather fix the problem than argue about it.